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Author:Digitelia integrates Viva Wallet into the PMS and booking engine, offering accommodations a more organized way to manage online payments, deposits, payment links, refunds and recurring payments.
Payment management is one of the most important parts of a property’s daily operations. From a booking deposit to payment confirmation, sending a payment link or issuing a refund, every step requires organization, speed and control.
For this reason, Digitelia integrates Viva Wallet into the PMS and the booking engine, offering hotels, rental rooms and villa management businesses a more complete way to manage online payments through a unified environment.
With the new integration, accommodations can accept bookings through Digitelia’s booking engine, setting the deposit percentage they prefer.
This means that each property can adjust its payment policy according to its needs. For example, it can request a specific deposit percentage during the online booking process, while offering guests a more direct and clear payment experience.
This way, the booking does not remain just a request or entry. It is connected with an actual payment, better confirmation and more organized management from the very first moment.
The Viva Wallet integration helps the property have centralized control of payments through the Digitelia environment.
The user can monitor the status of each payment with clear statuses:
The payment has been completed successfully.
The payment is pending.
The payment was not completed.
This reduces manual tracking, errors and the need for constant checks across different systems. The property has a better overview of booking payments, without having to search through emails, bank transactions and separate notes.
Through Digitelia, the property has the ability to send payment links to guests.
This feature is especially useful when a deposit, balance payment or additional payment needs to be requested outside the initial booking process.
The guest receives the payment link and completes the payment in a simple and direct way, while the property automatically has a full overview of the transaction status.
The new Viva Wallet connection supports refund functionality, allowing the property to issue refunds when needed through Digitelia’s PMS.
At the same time, recurring payments are also supported, offering greater flexibility in cases where a charge is required at a later stage or at specific time intervals.
This way, Digitelia does not only cover the initial payment of a booking, but also offers more options for the overall payment management of a property.
Another important element of the integration is the ability to send payments to any POS used by the property, through connection with a terminal ID.
This gives the property greater flexibility in payment management and helps connect the online process with physical payment points, such as the reception, café or another service point.
Fewer manual steps in the daily management of bookings and deposits.
Paid, pending and failed statuses through a unified management environment.
A simpler and more direct payment process for online bookings and payment links.
A clearer view of the property’s payments, refunds and transactions.
The Viva Wallet connection is used both in Digitelia PMS and the booking engine, creating a more complete flow for managing bookings and payments.
The guest can make an online booking, pay based on the property’s deposit policy and the property can monitor the payment through the system.
This is especially helpful for accommodations that want to reduce manual communication, limit errors and have a better overview of their revenue.
The new Viva Wallet integration in Digitelia offers accommodations a more modern and organized way to manage payments.
Through the PMS and booking engine, the property can accept online payments, set deposits, send payment links, issue refunds, manage recurring payments and have a full overview of the status of each payment.
For every property that wants better control, less manual work and a smoother guest experience, the Viva Wallet integration is an important step toward more complete digital management of bookings and payments.
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