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Reviews are an important part of a property's online presence. They not only show how guests rate their experience, but also give property owners and teams an opportunity to respond and maintain active communication with them.
However, when reviews come from different channels, monitoring them every day can become time-consuming. Digitelia's Statistics → Reviews section brings reviews from connected channels and Google into one environment, helping you monitor them and manage your responses in a more organized way.
Reviews from different channels on one screen
From the Reviews section, you can view reviews organized by source and use filters to quickly find what you need.
For example, you can filter reviews by property, channel or response status. This makes it easier to identify reviews that are still unanswered, without having to check each platform separately.
More information without switching platforms
When you open a review, you can see its available information, such as the review text, rating and, where provided by the source, individual rating categories.
Respond from within Digitelia
Digitelia goes beyond simply displaying reviews. From the same section, you can manage responses to reviews from supported connected channels.
This creates a simpler daily process: view the review, check its details, write your response and proceed with sending it from the same environment.
For reviews written in another language, a translation option is also available, making it easier to understand the comment before responding.
AI response suggestions
Writing an appropriate and distinct response to every review takes time, especially when a property frequently receives new feedback.
For this reason, Digitelia provides AI response suggestions. Instead of starting with an empty field every time, you can generate an initial suggestion based on the review and then check and adjust it before sending.
The AI suggestion works as a writing assistant rather than an automatic response. You decide what the final message will be.
Choose the tone that fits each review
Not every guest needs to receive a response in exactly the same tone. When generating an AI suggestion, you can therefore select a different response tone.
Friendly & Professional
A friendly tone offers warmer, more approachable communication, while a professional tone keeps the response more formal.
Concise & Apologetic
A concise tone is useful when you want a more compact response, while an apologetic tone can be selected when the situation calls for a more careful approach.
This way, you are not simply using a generic AI response; you define from the outset the character you want the suggestion to have.
AI responses in the language you need
Along with the tone, you can also select the response language.
You can ask the AI to follow the language of the review or select one of the available languages. This is particularly practical for properties with an international audience, as it makes it easier to prepare an initial response in the language you want to use.
Once the suggestion has been generated, you can edit it before sending. This gives you the speed offered by AI while keeping final control over your communication with the guest.
Overall ratings and Google reviews
In addition to individual reviews, you can view overall ratings by property and channel, giving you a quick overview of the available review data.
Google reviews have their own dedicated view, where you can monitor reviews and ratings and manage your responses through Digitelia.
This way, monitoring your property's online reputation becomes part of everyday management rather than a process that requires constantly switching between different platforms.
A simpler workflow for your team
This allows you to make review monitoring part of a consistent daily process, even when managing multiple properties or different channels.
How Digitelia helps
The Statistics → Reviews section brings review monitoring, ratings, response management and AI suggestions together in one place.
The goal is not simply to respond faster, but to create a more organized process for managing your property's reviews. With the ability to choose the tone and language of AI suggestions, you have an additional tool for preparing an appropriate response for each situation while always retaining final control before sending.
