Smart Automated Messages in Digitelia's PMS

Increase direct bookings and your accommodation's revenue through targeted and automated communication with the guest.

Consistent and personalized communication without effort

Proper communication with the guest is a key factor for increasing direct bookings and the overall performance of an accommodation. Smart Automated Messages in Digitelia's PMS allow hoteliers to organize this communication with consistency, accuracy, and without extra workload.

Through a single email template, the manager can fully customize the content, utilizing dynamic fields such as first name, last name, check-in and check-out dates, or total cost of stay. Thus, every message acquires a personalized character without requiring manual sending.

Automations with the right timing at every booking stage

The value of this feature is highlighted through scheduling. The manager can define when each email is sent, at which booking stage, and for which type of stay.

• Before arrival: sending useful information
• During the stay: promoting extra services and experiences
• After departure: boosting direct bookings through targeted suggestions

Revenue increase through direct bookings

Automated messages create new revenue opportunities, especially after departure, where the guest can be encouraged to make their next booking directly from the accommodation's official website.

With proper use, this feature is not just an additional PMS capability, but a practical tool that saves time, improves the hospitality experience, and increases direct bookings.